Things parents often ask.
Everything you might want to know before choosing an adventure. Can’t find your answer? Our Contact page is the quickest way to reach us.
What exactly do I get when I buy an adventure?
Each edition is one strength at one age level, with 30 missions across five chapters. You get two formats of the same adventure: a fully illustrated printable PDF and an interactive online version. The story, characters, clues, answers and rewards are identical. Only the way your child takes part changes.
What ages are the adventures designed for?
Children aged roughly 3 to 10, across four levels: Little Explorers (3-4), Growing Minds (5-6), Brave Thinkers (7-8) and Future Leaders (9-10). Ages are a guide, so choose the level that suits your child.
Does my child need to know how to read?
No. Little Explorers is fully parent-led and picture-based. Growing Minds is designed to be read together, and older levels introduce more reading gradually.
Do we have to complete a mission every day?
No. Each adventure has 30 missions and no deadline. Play daily, weekly or whenever suits your family. There are no streaks to break.
Is printing required?
No. Print only the pages you want, play entirely online, or mix both. A mission done on paper can be marked as done online.
Do I need an account?
Yes. A parent account, for adults aged 18 or over, is how we keep your purchases safe and let you download PDFs and carry on where you stopped. Children never create accounts.
Does my child need their own account or profile?
No. Kidzplora is designed to keep things simple for families. Only parents or guardians need an account to purchase and access adventures. Children can enjoy their activities without creating a personal profile or sharing their name or personal details. We don’t save children’s answers or track their individual mission progress. We only remember which missions your family has finished in each adventure, so you can carry on where you stopped. Everything is accessed through the parent’s dashboard, where families can choose the adventures and age editions they’ve purchased.
Can I use one account for multiple children?
Yes. Everyone in your household plays from the same parent account, and every adventure you own is there for all of them. Each adventure keeps one bookmark, so if two children play the same one, they share where it is up to.
What happens when my child grows into another age level?
Each age level is a separate edition with its own missions. You can buy the next level on its own, choose three strengths at that level in a Choose Any 3 pack, or buy the Complete Collection for that level.
Is this a subscription?
No. Every purchase is a one-time payment. Nothing renews automatically.
How long can we use an adventure?
There’s no deadline and no fixed expiry, so take 30 days, several months or longer. Your online adventures are there in your account while it’s open and our online service is running, and the PDFs you download are yours to keep for your household. Our Terms of Use have the full details.
Can I get a refund?
Because Kidzplora adventures are digital, refund eligibility depends on when access begins and the circumstances of your purchase. If something is missing, isn’t working or isn’t what you purchased, contact us and we’ll help put things right. Refunds are handled under our Refunds & Digital Purchases Policy and processed through our payment provider.
Are the activities suitable for different learning needs?
Every child learns differently. Kidzplora combines visual, interactive and hands-on activities, with flexible ways to take part. Parents can adapt activities to their child’s pace, interests and abilities. Online, the story can be read aloud using your device’s voice, anything that can be dragged can also be done with taps, and you can reduce motion or turn sound effects off.
Will the adventures change my child’s behaviour?
Every child grows at their own pace. The adventures give you playful, structured ways to practise skills together, and plenty to talk about along the way.
How do downloads work?
Once your payment is confirmed, your PDFs appear in your library. Each download link is created for your account when you click it and only works for a short time, so your purchases stay private. You can create a fresh link from your library whenever you need one.
How do I contact you?
You can reach us through our Contact page. We’re here to help with your questions.